The Leancept team blogs on topics such as value-pricing, customer experience development and business development.
Founder of Leancept and works as advisor to agencies, freelancers and startups. He is also the founder of the client relationship nurturing tool Elately (formerly Bondsai): www.elately.io
In my experience, whether aware of it or not, a large portion of successful service business such as agencies and consultancies have implemented customer intimacy. It yields many forms of returns and helps build long-term sustainable customer relationships. Those of you who follow this blog and have…
A customer once told me a story from his life that beautifully illustrates how understanding what other people value gives you the opportunity to enrich their lives. Throughout human history, stories have served as vessels for knowledge. So when I heard this one, I filed it…
Shifting from cost-plus hourly billing to value-pricing might seem daunting. “Where to begin?” is a common question. It all starts with how you relate to others. It’s a mindset, not a method. As some readers of this blog may be aware of, I run a Meetup…
As touch screen technology evolves, things that used to be useful for relatively few will find new applications. One such development is the support for tactile feedback. These so-called haptic displays don’t just display an image and allow you to interact with it, they also let you feel it.
Wondering why some projects fail and others seem to deliver on their promises? Do you want to increase the chances that your next project will be a success? If so, learn these three insights of successful project teams.Insight 1: Trust and communication are more important than contractsI…